Delivery Information

All orders placed through the website qualify for free shipping!

The Lescolton will ship your beauty device, or hair care tools right to your door. The goods come from our factory in Shenzhen, China. We use a variety of shipping methods to ship goods worldwide.  Some manufacturers do not allow us to sell outside of the United States.  Please contact us for more information on restricted brands if you live outside the United States. Free shipping is equal to Ground or Standard Service and is limited to orders shipping within the United States. Exact charges to all other locations. Expedited options are available at checkout!

In-Stock Items

All products listed on our site as "in-stock" are available in our warehouse for immediate order. Our handling time to ship your order is generally one business day. Please allow 24 hours to receive your tracking number. Orders placed on weekends will not ship until the next available business day. If for some reason there is a delay processing your order, we will contact you right away.

Pre-Order Items

All products listed on our site as "pre-order" will be shipped once we receive them from the manufacturer. Every effort is made to keep accurate estimated delivery dates, but unfortunately, the actual date your order will ship may vary due to circumstances out of our control. The full purchase price of a pre-order item will be billed to your payment method at checkout. Pre-order items ship as soon as they are available at no extra cost to you. If your order has multiple items, in-stock products will ship immediately. For additional purchase options, please contact our sales team.

Packaging

Most items ship in the original manufacturer's box. Every item that leaves The Zoo is professionally packed and fully insured for the purchase price.  We ship many items every day, and our shipping department knows how to keep your gear safe during transit.

International Orders

International shipments are generally subject to Customs Duties (VAT Charges) above and beyond the purchase price and shipping charged by Lescolton. We do not lower declared values on international packages. Customers should consult Customs in their own country about these additional charges prior to purchasing. We also provide the ability for select countries to pre-pay customs and import duties right on checkout. For a customs quote, add an item to your cart and enter checkout to see rates. Unfortunately, import duties and taxes cannot be refunded or reimbursed if you elect to return your order.

Other Shipping Agents (i.e. FedEx, DHL, UPS)

You may choose to use your own shipping account, but you'll need to contact our sales dept for arrangements. In using your own shipping account you assume all liability for damaged and lost shipments, though we can assist you in providing documentation regarding the value of the item. We strongly encourage you to insure your shipment for the full purchase price.

Damaged Goods

If an item arrives with any issue or amount of damage not disclosed prior to purchase, please hold the item, be sure to retain all packing materials, and contact us immediately. Please allow us the opportunity to help prior to lodging a claim with your credit card company or PayPal. We will arrange for the item to be picked up and inspected immediately. Please do not send the item back yourself unless instructed by The Lescolton, this will greatly complicate the process. We will work with you to replace the item or refund you in full if the item is not replaceable.